Taxi Bill of Rights

This information, which originated from the Business Practices & Consumer Protection Authority (BPCPA) of British Columbia, may also be found posted prominently in our taxi vehicles.

 
As a Taxi Passenger you have the right to:

• Be picked up and transported to your stated destination by any available on-duty taxi driver
• Pay the posted rate by cash, accepted credit card, or TaxiSaver voucher
• A courteous driver who provides assistance, if requested
• Travel with an assistance dog or portable mobility aid
• A taxi that is clean, smoke free, and in good repair
• Direct the route, or expect the most economical route
• A quiet atmosphere, upon request
• A detailed receipt, when requested

 
As a Taxi Driver you must obey all laws and have the right to refuse to transport a passenger:

• To avoid contravening a law or condition of license
• To protect your, or any passenger's, health or safety
• If the passenger is acting in an offensive manner
• If the passenger refuses to provide a deposit, if requested

 
Comments or Concerns about Taxi Service in Metro Vancouver

Comments/Concerns:  888.564.9963 or info@bpcpa.ca
Additional information:  http://www.taxirights.gov.bc.ca/